TERMS AND CONDITIONS
ORDERS Buying from Tikiis simple and secure.
The Customer should view the collections, choose the product and order it.
The online store offers apparel and accessories from the top brands in international fashion.
The exclusive service and unmistakable style of Tiki will make shopping a unique experience.
To navigate through the product range, just select a CATEGORY and discover a selection of products from the leading Italian and international brands offered by Tiki.
Each product is accompanied by a description which displays information on the model, price, style, sizes and colours.
By clicking on ADD TO CART, the desired item is placed in a virtual shopping bag, so you can continue to navigate through the other pages of the site until you confirm the order.
New items may be added to the cart at any time, and previously selected items can be removed through the REMOVE ITEM function.
By clicking on the SHOPPING BAG link, you can view the prices of the individual items purchased and the total price of the order while it is still partial and unconfirmed.
With the WISHLIST function, while shopping you can create a list of favourite items that will be saved in a separate area,
Tiki ships in Italy and worldwide only by DHL express courier service.
All merchandise sent by Tiki is carefully packaged.
Tiki will ship the merchandise with the related invoice containing details on prices and discounts applied, also in the event of sale items.
All ahipments by Tiki are covered by free insurance for theft and/or accidental damage.
The insurance remains valid until the merchandise is delivered.
All fully completed and paid orders will be processed within two business days: all shipments are sent from Tiki, only on business days, from Monday to Friday from 9:00 a.m. to 5:30 p.m.
Orders entered on Saturdays and Sundays will be dealt with the next Tuesday.
ONLINE SHIPMENT TRACKING
Tiki customers can track their shipments at any time by using the DHL tracking service.
The Customer will receive a merchandise shipment confirmation email with a DHL tracking number that can be used to check the shipment status at any time.
Or, delivery status can always be checked in real time in the “My Account” section of the website.
Shipments may be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the delivery address.
DDP (Delivery Duty Pay) shipments are sent to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary), for which VAT is already calculated and included in the purchase price.
DDU (Delivery Duty Unpaid) shipments are sent to non-EU or non-Schengen countries, which are not subject to VAT on the purchase price.
Delivery time depends on the destination of the products.
ITALY (DDP): delivery is indicatively expected within 5/12 days of shipping.
EU European Countries (DDP): delivery is indicatively expected within 3/5 business days of shipping.
Non-EU European Countries (DDU): delivery is indicatively expected within 5/7 business days of shipping.
Rest of the World: delivery is indicatively expected in up to 7-10 days after shipping by Express Service.
Once the merchandise has been delivered, the Customer is responsible for carefully inspecting the package before signing the delivery document.
If the package has been tampered with or is not intact, the Customer may sign the delivery document subject to confirmation or refuse the delivery.
Any irregularities must be promptly reported to the local DHL office and to Tiki, by sending an email to our customer service.
If the Customer refuses to accept the merchandise, all shipping costs to return to package to Tiki will be deducted from the refund due to the Customer.
If for any reason whatsoever the shipment is not delivered to the address provided by the Customer during registration, the package will be sent back to Tiki at the expense of the Customer.
In this case, Tiki shall arrange to deduct that amount from any refund due to the Customer.